IT support

Details on IT support including technology, software, WIFI and printing.

The Service and Support Portal is your first point of contact for IT information and assistance.

Saigon South Campus

Building 1 Level 1 Room 03 Building 2 Level 1 Reception Area

Monday to Friday - 8.00 am to 6.00 pm

Saturday - 8.00 am to 5.00 pm

Phone: 028 3776 1313

Hanoi Campus

Handi-Resco Building B Level 5 Room 11

Monday to Friday - 8.00 am to 6.00 pm

Saturday - 8.00 am to 5.00 pm

Phone: 028 3776 1313

Da Nang Campus

Home Building, Level 4

Monday to Friday - 8.00 am to 6.00 pm

Saturday - 8.00 am to 5.00 pm

Phone: 028 3776 1313

Common IT Support Problems

Connect to RMIT University WIFI

Wherever you are on campus, no matter how you work, you can connect to RMIT’s wireless network. 

Connecting is as simple as:

1. Choosing RMIT-University.

  • RMIT - University is available to RMIT students, RMIT staff and authorised visitors. This secure or ‘closed access’ network will appear in the wifi settings of your device. It enables authorised users to access the internet and RMIT’s network.
  • RMIT - Guest is the temporary network available to first-time users of the RMIT community. This ‘open access’ network will appear in the wifi settings of any device you may choose to work on.

2. Entering your RMIT ID and password.

  • For more information about how to get connected see the instruction below. It contains step-by-step instructions explaining how to gain access to the RMIT wireless networks, no matter which mobile device or laptop you bring on campus.
     

Select your operating system to learn how to connect to RMIT WIFI:

How to use your RMIT ID for systems login and how to create and reset your password.

Manage my password:

 

RMIT systems log in

Your RMIT login details are used to access all RMIT systems, including your RMIT email, campus WiFi, myTimetable, Enrolment Online, Canvas, myDesktop and myRMIT. 

Are you new to RMIT?

See below for instructions on how to log in for the first time. If you've logged in before, you can change or reset your password using the buttons above.

Log in for the first time:

  1. Determine your RMIT ID and temporary password
    Your RMIT ID (username) is the letter ‘s’ followed by your student number (excluding any additional letters). You’ll find your student number in your RMIT enrolment email.
    Example: If your student number is 3123456D, then your RMIT ID would be s3123456.
    Note: English language students based in Vietnam will have their RMIT ID starting with an ‘L’.
    Your temporary password is the letter 'p' followed by your date of birth backwards, with an exclamation mark '!' at the end.
    Example: If your date of birth is 8 April 1998, then your password is p19980408! 
  2. Change your password
    Log in using your temporary login details (see above) and change your password to something hard to guess but easy to remember. Find out how to create a strong password
    Log in and change your password
  3. Set up your self service details
    After changing your password, set up your self service details. That way, if you ever forget your password, you can reset it yourself online.
    Create new challenge questions and answers 
    Make sure your mobile and personal email contact details are current by contacting RMIT Connect to update your personal information.

Please note: 

To reset your password, you may choose to have a password reset code sent to the personal email address or mobile phone number you provide us. For information about the handling of your personal information, please go to the privacy page.

RMIT provides all students with a free email account upon enrolment. We’ll send important information to your student email, so make sure you check it regularly.

RMIT University uses an email filter system to help protect us all from spam and malicious content. Until now, when you had a blocked message you would receive an automated email from ‘RMIT Postmaster.’

From Monday 15 June, this will change. Any blocked messages will be routed through a new automated Office 365 quarantine email account 'quarantine@messaging.microsoft.com'. For more information visit the O365 Information Hub.

 

Logging in

The University’s email provider is Microsoft Outlook. Access your RMIT email account via the Outlook login page.

 

To log in to your email account, use your email address and RMIT systems password.

 

Email address

Your email is your student ID followed by @student.rmit.edu.au

For example: s1234567@student.rmit.edu.au

 

Password

The password you created via the Password page.

New to RMIT? Find out how to log in for the first time and change your password.

Forgotten your password? Go to Password assistance to reset it. If you're having trouble logging in, contact the IT Service and Support Centre.

Remember: Don’t check ‘Stay signed in’ when accessing from a public or shared computer.

 

Switching between Outlook Mail accounts

If you already have a personal Outlook account, you can easily switch between it and your RMIT student email account. To find out how to change profiles in Outlook accounts and switch between them, visit the Microsoft Support site.

 

Resources - General

Set up Office apps & email on:

Set up automatic mail forwarding

Outlook Email quick start guide (PDF 513KB, 4p)

Outlook Email quick tips - video

 

Resources - Accessibility

Office Accessibility Center

Disability Answer Desk

Use a screen reader and keyboard shortcuts with Office apps

An inclusive Office 365

Set up your device to work with accessibility in Office 365

How to access the wide range of free software, apps and cloud storage available to students at RMIT.

Choose from the range of software and applications listed below and access them for free using your RMIT student email address (your student number followed by @student.rmit.edu.au) and password.

*Forgotten your RMIT password? Reset it now.

 

myDesktop software

More software, including MYOB  to AutoCAD, are available via myDesktop.

Microsoft Office 365 products

RMIT gives you free access to Microsoft Office 365 apps, including:

  • Word
  • Excel
  • PowerPoint
  • OneNote
  • Publisher

Click here for detailed installation instructions (PDF 2,967KB, 5p).

How to use Microsoft Outlook

Get access to your RMIT email and calendar via Outlook, using your RMIT email address and password to login.

Adobe Creative Cloud

Students in some RMIT courses and programs get automatic access to Adobe Creative Cloud.

Find out if you're eligible and how to get access.

If your course/program isn't listed, ask your course coordinator if it's possible to request access for you.

 

More Microsoft apps

Find out more about other Microsoft apps available to you at RMIT.

One Drive - Cloud storage

Sharepoint - Collaboration

Teams - Messaging

Stream - Multimedia

 

Link your RMIT account to social media

A how-to guide that takes you through the steps of linking your RMIT MyApps login to your Facebook, Google, or LinkedIn account.