- RMIT is supportive of students and staff who raise concerns and complaints. We acknowledge the value of feedback for continuous improvement of the student and staff experience.
- RMIT will respond to all complaints promptly and sensitively.
- RMIT will manage complaints in accordance with the principles of procedural fairness to ensure fair, consistent and reasonable outcomes, including that:
- each party to a complaint has the right to be heard and to respond
- all submissions and evidence will be impartially considered
- the Case Manager will not be unduly influenced by any party.
- RMIT’s preferred resolutions are, wherever possible, informal and non-adversarial, with outcomes that are fair and reasonable to all the parties involved.
- RMIT expects each party of a complaint to:
- act in good faith
- recognise the rights of the other party
- maintain respect for the other party
- focus on resolution.