Alert: Coronavirus (COVID-19)

Access to campus

Students (both English and HE students)  

RMIT is committed to the health and wellbeing of our entire community and can only open to students who are fully vaccinated or have recovered completely from COVID-19.  

  • Full vaccination: you are fully vaccinated after 14 days getting the second dose in a 2-dose vaccine, such as the Pfizer or Moderna vaccines, or a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine  
  • Full recovery: you recovered from COVID-19 in the last six months, as confirmed by the local authorities (with verification)  

Your vaccination status or recovery must be demonstrated and lodged with us through this form at least three working days before the day you intend to visit campus. 

Staff

The proposed Return to Campus Roadmap will allow two groups of staff with green status to return to the Hanoi City Campus from Monday 11 October and to Saigon South Campus from Monday 18 October:

  • Group 1: fully vaccinated staff (with certification)

  • Group 2: staff who have been infected with COVID-19 and have fully recovered in the last 6 months, as confirmed by the local authorities

Only 50% of staff can be present on campus at any given time. This requirement is a core component of our approved COVID-safe plan from local authorities in both cities and is valid until further notice.  

Each School and Department has made arrangements for a rostered schedule of their staff to ensure the University complies with the 50% capacity limit. 

Can't access campus? Not "Green"?

For those who will not be in the “Green” category by the time of campus reopening, you may need to consider your enrolment status carefully. Contact Student Connect to discuss your situation and for advice.   

Please be advised if you start your course online and then it converts to face to face, you will not have the option to continue your course online. It will change to in-person delivery, and your ability to continue will be dependent on your eligibility to attend class on campus.  

If you have not yet been vaccinated, we strongly encourage you to contact your local ward, landlord, or building management to help you procure a vaccine in your community as soon as possible.  

RMIT will try to work with any students under 18 to find an online option for them, if online study isn’t available our team will reach out directly and discuss next steps and options. RMIT will have online study options for anyone who is not eligible to be vaccinated.  

For International students, your face-to-face enrolment will also depend on your ability to be physically located in Vietnam by the return to campus date. If you are no longer residing in Vietnam, you may have limited enrolment options. Please seek support from Student Connect for your individual situations.  

These steps must be completed at the start of each day that you come to campus. 

Step 1. Daily health declaration before coming to campus  

One hour before you come to campus, you must complete the RMIT daily health declaration online. Access the form here.

You will then receive an email confirmation from RMIT VN Health and Safety. You’re allowed to come to campus only if the confirmation email shows your status as green (green H letter and green syringe symbol and contains a QR code). If you do NOT receive green status, please do not come to campus. 

The QR code health declaration is only valid within 24 hours. Hence, a new form must be completed every day before you attend campus.

Step 2. Daily temperature check and status verification at campus entrance

Saigon South Campus

All students and staff will get their temperature checked and show their RMIT health declaration confirmation email and RMIT student ID card to the security staff on arrival.  

If you display a temperature of 37.5 degrees Celsius or higher, you will not be granted access to campus.   

 

 

Hanoi Campus

 

 

 

 

  

Step 1: QR code scanning and health declaration by the Handi Resco building

Upon arrival, the building security staff will check your temperature and ask you to scan either your PC-Covid Viet Nam app or the So Suc Khoe Dien Tu app QR code at the building checkpoints. 

The building checkpoints are located at the main gates facing Kim Ma and Pham Huy Thong streets, as well as the parking basement. 

Step 2: RMIT security staff temperature check and status verification 

Students will get their temperature checked one more time and show their RMIT health declaration confirmation email to RMIT security staff at the RMIT checkpoints. 

As the COVID-19 situation in Vietnam is still evolving, the University will align with the cities’ reopening plan.  

Information for Higher Education students: 

  • Weeks 1 & 2: All Higher Education classes to be online for both Hanoi and Saigon South students 

  • Week 3:  Fully vaccinated students and those who have recovered from COVID-19 infection in the last 6 months as confirmed by the local authorities (green status) to return to face-to-face classes on campus in Hanoi 

  • Weeks 3 & 4: All Higher Education classes remain online for Saigon South students 

  • Week 5: Personal Development Week (often called Week 7) for fully vaccinated (green) students on campus in Saigon South and Hanoi  

  • Week 6: Fully vaccinated students and those who have recovered from COVID-19 infection in the last 6 months as confirmed by the local authorities (green status) to return to face-to-face classes on campus in Saigon South. Face-to-face classes continue on campus in Hanoi.

  • Weeks 7-12: Face-to-face classes and scheduled holidays continue as per the academic calendar

The list of fully-online courses is here

proposed-higher-education-plan

Information for English students:  

English students can visit campus to pick up your RMIT student card or go to the library but continue to study online.  

SEUP is planning to deliver classes and administrative services face-to-face in term 9, starting from 1 December.  

  • Term 7 students: please complete this survey to help SEUP form a learning and teaching plan     
  • Term 8 students will continue to study online until the end of the course. 

Notice: As the COVID-19 situation is developing and changing, SEUP reserves the right to move to online and remote classes if the circumstances or authorities require it. All students should be prepared for online learning if it becomes necessary. SEUP will communicate any changes with students as soon as possible. 

Visitor and alumni access to our Hanoi, Da Nang and Saigon South campuses is currently paused until further notice.  

Students: What to do if you're impacted

On-Campus

If you have COVID-19 symptoms (cough, fever, shortness of breath, sore throat) whilst on campus and think you might be positive for COVID-19 (F0) take the following actions immediately: 

Step 1 – Call ISOS by phone (Hanoi: 024 3201 2601, Saigon South: 028 3776 1360)  and follow their instructions regarding testing procedures and any healthcare support. Do not go in person to the on-campus Health Centres.  

Step 2 – Go to the RMIT COVID-19 testing site for a free quick test. Testing sites are in Parking lot 2 on the Saigon South Campus and Level 14 on the Hanoi City Campus.  

Step 3 – Be prepared to identify your close contacts at the testing site.   

Step 4 – Follow the instructions of the COVID-19 contact tracing team after the testing for the next steps about your case management, isolation, and your eligibility to return to campus.  

Step 5 – After the above steps, contact Student Connect via the Online Portal using the “Covid Enquiries” tab or by Phone (Saigon South: +84 28 3776 1306, Hanoi: +84 24 3724 5930) if you test positive and require academic and enrolment support or need help making an online appointment with other student services.  

Off-Campus

If you test positive for COVID-19 (F0) but are currently off-campus, notify RMIT immediately so we can review your campus access history and identify your close contacts. 

Step 1 – Email both contact.tracing@rmit.edu.vn and copy (cc) covidsupport@rmit.edu.vn. The contact tracing team will provide you with detailed instructions to guide you. You will be asked to identify close contacts and be given isolation instructions.  

Step 2 – Contact Student Connect via the Online Portal using the “Covid Enquiries” tab or by Phone (Saigon South: +84 28 3776 1306, Hanoi City: +84 24 3724 5930) after the above steps if you test positive and require academic and enrolment support or need help making an online appointment with other student services. 

According to current Ministry of Health guidelines, a close contact (F1) is defined in-person communication within 2 metres for longer than 15 minutes.

On-Campus

If you are on campus and you think you are an F1 close contact of an F0 case, take the following actions immediately: 

Step 1 – Contact Student Connect via the Online Portal using the “Covid Enquiries” tab or by Phone (Saigon South: +84 28 3776 1306, Hanoi City: +84 24 3724 5930). Student Connect will help confirm your F status after reviewing your case details. Do not visit Student Connect in person.  

Step 2 – If Student Connect confirms you are an F1, email contact.tracing@rmit.edu.vn and go to the COVID-19 testing site on campus for a free quick test. Testing sites are in Parking lot 2 on the Saigon South Campus and Level 14 on the Hanoi City Campus. Do not go to the testing site unless you have been confirmed as F1 and received a referral by Student Connect.  

Step 3 – Follow the instructions of the COVID-19 support contact tracing team for the next steps about your case management, isolation requirements, and your eventual clearance to return to campus.

Off-Campus

If you are off-campus and have been identified as an F1 close contact of an F0 case, take the following actions immediately: 

Step 1 – Contact Student Connect via the Online Portal using the “Covid Enquiries” tab or by Phone (Saigon South: +84 28 3776 1306 Hanoi City: +84 24 3724 5930). Student Connect will help confirm your F status after reviewing your case details. Do not go to campus and do not visit Student Connect in person

Step 2 – If Student Connect confirms you are an F1, email contact.tracing@rmit.edu.vn to seek support and for your case management. You will be instructed if you need to isolate and what you need to do to return to campus.  

RMIT will notify you only if you are identified as an F2 of an F1 case in the RMIT Community. You are not required to take any action unless instructed by RMIT.  If you are not contacted by RMIT, you can resume normal on-campus activities. Do not come to campus if you are feeling unwell.  

Contact Student Connect via the Online Portal or by Phone for extra support or if you have any questions.  

Staff: What to do if you're impacted

If you test positive for COVID-19 you are classified as F0. Please carefully follow the protocol below: 

STEP BECOMING F0 WHILE ON CAMPUS
BECOMING F0 WHILE OFF CAMPUS
1 Contact your line manager and OHS COVID Support (contact.tracing@rmit.edu.vn) to declare you are F0.
2 Call ISOS by phone (Hanoi: 024 3201 2601, SGS: 028 3776 1360) or via their Assistance App and follow their instructions regarding testing procedures and any healthcare support. [No need to contact ISOS]
3 Immediately leave campus and self-isolate for 14 days at home or follow centralised quarantine as per advice from your local health centre, moving to working online if possible. Self-isolate for 14 days at home or follow centralised quarantine as per advice from your local health centre, moving to working online if possible.
  • If you are unable to work online, please speak with your line manager who will make arrangements.
  • If you are not well enough to work, you should request sick leave through WorkDay.
4 Upon completion of 14-day self-isolation or centralised quarantine period, contact OHS COVID Support to coordinate an appropriate test at your nearest Family Medical Practice (cost covered by RMIT) to allow your return to campus.
5 Prior to your return to campus contact OHS COVID Support for verification of your return.

According to current Ministry of Health guidelines, you are deemed an F1 if you have been within 2 metres and longer than 15 minutes of an F0 case.

If you are identified as F1 due to exposure while on campus or off campus, you will be required to:

Step 1: Contact your line manager, OHS COVID Support (contact.tracing@rmit.edu.vn) and HR (via People Connect) to declare you are F1.

Step 2:

  • If you are on campus, OHS COVID Support will arrange a Rapid Test immediately with an on-site ISOS nurse.
  • If you are off campus, please contact OHS COVID Support to coordinate a Rapid Test at your nearest Family Medical Practice (cost covered by RMIT) as soon as possible.

Step 3:

SGS campus
  • If your quick test result is negative you can stay / return to campus.
  • You will also be required to test again on Day 3, 7 and 14. Follow-up tests will be scheduled by OHS COVID Support & ISOS accordingly.
Hanoi campus
  • If your test result is negative, leave the campus and self-isolate at home for 14 days.
  • Upon completion of 14-day self-isolation, contact OHS COVID Support to coordinate an appropriate test at your nearest Family Medical Practice (cost covered by RMIT) to allow your return to campus.

According to current Ministry of Health guidelines, you are deemed an F2 if you have been within 2 metres and longer than 15 minutes of an F1 case.

If you are identified as F2 due to exposure while on campus or off campus, you will be required to:

Step 1: Contact your line manager, OHS COVID Support (contact.tracing@rmit.edu.vn) and HR (via People Connect) to declare you are F2

Step 2:

  • Self isolate until related F1's first negative test is obtained then you are released from F status.
  • If the test result of F1 is not available or can’t be obtained in a written result, please contact OHS COVID Support to coordinate a Rapid Test onsite OR at your nearest Family Medical Practice (cost covered by RMIT) to allow your return to campus.

If you have any concerns or need further support, kindly inform your line manager or visit our Yammer Return to Campus/COVID-19 Community to ask a question.

COVIDSafe protocols

In compliance with the requirements from the relevant authorities and RMIT’s own protocols, here are the COVID safe practices all people on campus must comply with:   

  • Face masks are mandatory on campus: 
  • You must wear a mask at all times, including during face-to-face meetings,  even while learning and teaching in classrooms and working at your desk.
  • You must wear a mask when travelling to and from campus, and while walking on campus grounds. 
  • You can only take off your masks when you’re eating or drinking whilst seated. 
  • Do not leave your mask unattended or in community spaces, and dispose of any used masks in the bin. 
  • You must display your RMIT ID card at all times. 
  • You must observe social distancing on campus. Keep a distance of at least 2 metres from other people where possible. 
  • You must maintain good personal hygiene and regularly wash your hands with soap or hand sanitiser.   
  • The REC indoor and outdoor facilities remain closed. 
  •  

Travel considerations

In the current COVID-19 situation, the University recommends that you carefully consider any travel arrangements, and be prepared to comply with any government directives.

If you travel to an area that becomes listed by the government as an “affected area of risk”, you may be required to complete a government mandated quarantine period (either at a facility and/ or self-isolation at home for a period determined by relevant authorities. You may be instructed to provide evidence of one (or more) negative COVID tests in accordance with the Centres for Disease Control (CDC) requirements.

Because this is an ever-changing situation, it is difficult to predict which areas will be determined as “affected”. Therefore, we advise you to take a cautious approach to travelling.

Please note, you will NOT be allowed access to campus if you have travelled to an affected area.  or have had close contact in connection with a confirmed or potential COVID-19 case.

  • If you are required to miss classes because of quarantine or self-isolation, you should immediately declare with Student Connect and contact your lecturers (via email or through CANVAS) to inform them and make arrangements for continuing your study during your time away from campus.
  • If you have any wellbeing enquiries, please contact the RMIT Academic & Wellbeing Integration team at wellbeingintegration@rmit.edu.vn.
  •  Please refer to this web page for more instructions.

Information and support

If you need any support and have any enquiries, please contact Student Connect

 
For SEUP students, please choose from one of the options below:

You must not attend campus if you are unwell for any reason, especially if you are having any flu-like symptoms of fever, runny nose, sore throat and/or cough. However, if you become unwell while on campus, please telephone or email our health centres to discuss your situation. Do not attend in person until you have made the initial call.

RMIT Health Centre - Saigon South campus

RMIT Health Centre - Hanoi campus

If you are in Danang and feeling unwell, please contact International SOS for assistance.

  • Situations like this can be hard, so if you require extra support or information, contact Student Connect.

For SEUP students, please choose from one of the options below:

  • SGS: seup.adminhcm@rmit.edu.vn or (028) 37761338

  • DN: seup.admindn@rmit.edu.vn or (0236) 3552773

  • HN: seup.adminhn@rmit.edu.vn or (024) 37245945

We’d encourage you to continue making use of all the student services that are available online, including Library, Student Academic Success, Student Connect, Wellbeing, Careers and Fitness services. More online events and activities will be sent directly to your mailbox via Campus Buzz.

RMIT Library:

  • 24/7 access to online resources

  • Online Ask-a-librarian chat and consultation services 

Student Academic Success (SAS):

Student Connect:

  • Student Connect online portal

  • Phone: +84 24 3724 5930 (Hanoi), +84 28 3776 1306 (Saigon South)

Wellbeing services:

Careers services:

REC fitness services (for students 18 years and older) 

Please visit the following websites to stay up-to-date with the latest information.

The Vietnamese Government website

Vietnamese health authorities

Phone number list of local medical centres

Vietnamese media

The University is continuing to monitor the situation closely, and regularly communicates with students through emails as new information becomes available. This page will be updated regularly with the latest information.

For all media enquiries, please contact: communications@rmit.edu.vn

 

Frequently Asked Questions

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Find the answers to frequently asked questions about staying safe, campus access and what RMIT is doing to support our community.