Truong Thi Tuyet Ngan

a headshot of a woman smiling
School: The Business School
Department: Management
Position: Lecturer
Location: RMIT Saigon South Campus
ORCID ID: 0000-0002-8925-6226

Dr Ngan Truong holds a Doctorate Degree in Business and Management from RMIT University. From 2020 to 2022, she served as a visiting lecturer at the University of Economics Ho Chi Minh City (UEH). During the same period, Dr Ngan Truong also worked as an associate lecturer at RMIT Vietnam, where she had the pleasure of collaborating with a dynamic team of educators and supporting the growth and development of students.

In 2022, Dr Ngan Truong was honoured to join the esteemed faculty at RMIT as a lecturer, where she continues to learn and grow alongside her colleagues and students. Her research interests include Service Innovation, Service Quality Management, Hospitality Management and Organisational Management, and she is consistently inspired by the opportunity to contribute to her field and make a positive impact on society.

  • PhD in Business and Management, RMIT University
  • MSc in International Management, University of the West of England
  • BA (Hons) in Business and Management, University of the West of England

  • Management

  • Service Innovation
  • Service Quality Management
  • Hospitality Management
  • Organisational Management

  • Hoang, T, Truong, N, Nguyen, T (2021) ‘The survival of hotels during the COVID-19 pandemic: a critical case study in Vietnam’, Service Business, vol. 15, no. 2, pp. 209-229
  • Truong, N, Dang-Pham, D, McClelland, R, Nkhoma, M (2020) Service Innovation and Customer Satisfaction. A Conceptual Framework. Journal of Hospitality & Tourism Technology
  • Truong, N, McClelland, R, Dang-Pham, D, Nkhoma, M (2020) Exploring the Impact of Innovativeness of Hospitality Service Operation on Customer Satisfaction. Operation and Supply Chain Management, vol.13, no.3, pp. 307-319
  • Kumar, V, Han, Y, Truong, N, Hoang, N. and Upadhyay, A (2020) Understanding the Interrelationship Between Culture of Quality, Employee, and Organizational Performance. Operations and Supply Chain Management: An International Journal, 14(1), pp.14-25
  • Truong, N, Tahir, N, Dan, K, Guru, P (2017) The Influences of Cleanliness and Employee Attributes on Perceived Service Quality in Restaurants in a Developing Country. International Journal of Culture, Tourism and Hospitality Research, vol. 11, no. 2
  • Ulhad, I, Kuruvilla, K, Nkhoma, M, Vu, H, Truong, N (2016) Information Security Risks in Supply Chain Management: A Review of Literature for the Developing Country Context. International Journal of Information System and Engineering, vol. 4, no. 2

  • Research Candidate Support Grant, School of Graduate Research - RMIT 2019 Melbourne
  • PhD Scholarship in Business and Management, RMIT Vietnam 2018

  • Dean's List Award, RMIT University 2023
  • First Runner-up, Three Minute Thesis, RMIT Vietnam 2019

  • Industrial Project : Framas Vietnam 
  • GPE Project : Hoang Tam Company

  • 2022 - present: Lecturer, RMIT University
  • 2020 - 2022: Associate Lecturer, RMIT University
  • 2020 - 2022: Visiting Lecturer, UEH
  • 2016 - 2019: Research Staff, RMIT Vietnam