Our services share a simple intake process to ensure you get the right support. Depending on your needs, our team will direct you to the most suitable service. We prioritise your concerns through two levels of urgency: immediate safer community concern and wellbeing-related concern.
Call RMIT 24/7 Security Hotline: 1800 2233
Contact RMIT Safer Community Hotline 028 3622 4449
Contact International SOS: 028 3829 8520
First time using Wellbeing services or need help finding the right one? Don't worry, we've got your back.
Share your concern via the booking system below. Our Counselling, Equitable Learning or Safer Community team will contact you via Microsoft Teams or the mobile number you provided in our system. Expect to receive a call within the next 2 working days.
Safer Community at 028 3622 4449 (Monday - Friday 9.00am-4.00pm), or International SOS 028 3829 8520 after hours.
RMIT Counselling and Psychological Services (CAPS) offer free, confidential, short-term counselling for all enrolled students. In-person and online sessions are available at Saigon South and Hanoi campuses, along with workshops and online resources to support your mental health and wellbeing. For longer-term counselling and mental health support, we provide referral assistance to appropriate external counselling and health providers.
Whether you’re going through a tough time or just want someone to talk to, we’re here for you.
Safer Community at 028 3622 4449 (Monday - Friday 9.00am-4.00pm) or International SOS 028 3829 8520 after hours.
If you are not sure how the booking system works, we have a step-by-step booking guide for a 1:1 consult.
The Equitable Learning and Accessibility team (ELA) offers compassionate, inclusive support for students with disabilities, health conditions, or caregiving roles. We’re here to help you build independence and achieve academic success at RMIT.
Meet with us to discuss your needs and create an Equitable Learning Plan (ELP): a plan shared with your teaching staff to help ensure you receive support in assessments and learning activities.
You’ll need to provide medical documentation to register with ELA. Don’t worry if you don’t have it yet, we can help you understand what’s needed and how to get it.
Your ELP is shared with relevant teaching staff to ensure appropriate support in class.
We provide continued support throughout your studies, adjusting your plan as needed.
We offer flexible appointments: Sessions are available in person or online and usually take around 45 minutes.
If you are not sure how the booking system works, we have a step-by-step booking guide for a 1:1 consult.
Safer Community is here to help create a respectful, inclusive, and safe environment for all RMIT students and staff. We provide confidential support and guidance if you’ve experienced or witnessed concerning, threatening, or inappropriate conduct.
Safer Community advisors are experienced and trained to support students and staff who feel unsafe, harassed, threatened, or discriminated against. We are here to help, whether the inappropriate or concerning behaviour is for your own wellbeing or that of others.
Reports can be made anonymously. Please be aware that our Safer Community response may be limited if we cannot follow up with you.
If you have experienced threatening or concerning behaviour or you are worried about someone in our community, Safer Community can help.
The phone numbers and forms below have an option to be submitted anonymously. Please be aware that our ability to provide support and advice might be limited due to anonymity.
Safer Community at 028 3622 4449 (Monday - Friday 9.00am-4.00pm), or International SOS 028 3829 8520 after hours.
Your safety is our top priority.
RMIT Wellbeing self-help resources on SharePoint - please log in with your RMIT account.
