Regarding the shortcomings, Mr Jason Choi, Country Manager Vietnam and Cambodia of Cathay Pacific Airways said that Vietnam's airports were jammed by crowds with many aircraft and routes suffering delays despite airlines trying to mitigate the situation.
“The aviation industry in Vietnam has huge room for growth, but more infrastructure investment is needed for airlines to expand at a rate that could meet the booming demand. Moreover, Vietnam is a country of many heritages and tourist attractions, however, most of them are not widely promoted outside of Vietnam. I hope the government would invest more to reach their full potential,” said Mr Choi.
Ms Nguyen Thi My Trang, Director of Service Quality Control, Head of Customer Experience, Bamboo Airways shared that Vietnam’s tourism and hospitality industry is facing high-quality labour shortage.
There are not even enough employees at the airports for check-in service. Airline labour problems also occur with pilots, flight attendants, ground services as baggage services, and many others. After social distancing, many airline staff who had bad impacts on career have shifted to other industries. We can’t get experienced employees back to work right away, it takes time to train new employees to replace. Severe shortage of human resource affects the quality of airline service in some ways and some more time”, said Ms Trang.
In addition, experts attending the roundtable also agreed that visa restrictions are also a factor hindering the growth of tourism. Currently, tourists only have 15 days to stay in Vietnam on their visa while it can take substantial time and effort to travel here for a range of global travellers.