Lost or damaged items should be reported to the library as soon as possible. If your book is lost or damaged, you will be charged for repair or replacement.
Repair fee: VND 100,000
Replacement fee = Cost of the item + processing fee (VND 200,000)
Upon return of the books and materials, a repair / replacement fee will be charged for any damage as follows:
Minor Damage (repair fee)
There are light damages to the book covers (markings on the inside or outside, or portions ripped off), or to the pages (medium to large creases, tears, stains, writing, or liquid damage).
Major Damage (replacement fee)
- The cover is noticeably damaged or missing.
- Or pages are stained, missing, illegible, or otherwise warped.
- Or there is heavy writing and/ or highlighting throughout the book.
- Or any other conditions that make the book unusable, including exposure to chemicals, cleaning agents, perfumes or tobacco smoke, etc. that causes a noticeable odour.
Audio-Visual materials (CDs-DVDs)
A replacement fee will be applied to all materials noticeably damaged (broken items or serious scratches) or unable to be read by devices.