Justin Matthew Pang

• Doctor of Hotel and Tourism Management (PolyU)
• Master in Hospitality Administration (UNLV)
• Master in Business Administration (Aalto)
• Certified Hotel Administrator (CHA) (AHLA)
• Certified Rooms Division Executive (CRDE) (AHLA)
• Certified Hospitality Revenue Manager (CHRM) (AHLA)
• Certified Hospitality Industry Analyst and Trainer (CHIA) (AHLA-STR)
• General Managers’ Program (Cornell)
  

Hospitality Management, Room Division Management, Food and Beverage Management, Service Quality Management, Facilities Management and Development, Events Management, Revenue Management, Strategic Management

Tourism and Hospitality Management Cluster: Innovation Management, Education Management, Design Systems Thinking, Revenue Management

• Pang, J.M. (2018). Continuing Professional Education in Singapore’s Hospitality & Tourism Industry: The Disparities between the Hospitality & Tourism Employers and the Mid-Career Mature Adult Workers. (Unpublished doctoral thesis). The Hong Kong Polytechnic University, Hong Kong SAR, China.

• Pang, J.M.; Wee, A. (2020). Corporate Social Responsibility Reporting in Locally Owned Hotel Chains in Singapore. ASEAN Journal on Hospitality and Tourism, 18 (1), 43 - 57.

• Pang, J.M (2020). A conceptual framework linking transformational leadership to hospitality innovation. Asia Pacific Institute of Advanced Social Studies, 6 (1), 1 - 10.

• Pang, J.M. (2020). Adopting ‘East Asian’ cultures & themes in hotel branding: A study on the M. Mandarin. Asia Pacific Journal of Tourism Research. DOI: 10.1080/10941665.2020.1773881. 

• Pang, J.M. (2020). An Exploratory Study on Singapore Polytechnic Hospitality and Tourism Students’ Perception towards the use of Virtual Learning Environments (E-Learning). Paper presented at the 4th International Seminar on Tourism, 2020, hosted by the Universitas Pendidikan, Indonesia (November 4-5, 2020).

• Pang, J.M. (2020). A conceptual framework for measuring human resources practices in luxury and upscale hotels in Singapore. Asia Pacific Institute of Advanced Social Studies, 6 (2)

• Pang, J.M. (2021). An Exploratory Study on Singapore Polytechnic Hospitality and Tourism Students’ Perception towards the use of Virtual Learning Environments (E-Learning). In A.H.G. Kusumah; C.U. Abdullah, D. Turgarini, M. Ruhimat; O. Rodwanudin & Y. Yuniawati (Eds), Promoting Creative Tourism: Current Issues in Tourism Research. Chennai, pp. 397 – 404. UK : Taylor & Francis. DOI:10.1201/9781003095484-58

• Pang, J.M. (2021). The gold standard in the handling of a pandemic at a national level: Vietnam’s approach to dealing with Covid-19. In S.K. Kulshreshtha (Ed.), Virus Outbreaks and Tourism Mobility: Strategy to counter Global Health Hazards. Bingley, pp. 213 – 224. UK: Emerald Publishing. DOI:10.1108/978-1-80071-334-520211018 

• Pang, J.M. (in press). Online Learning for Vietnamese Hospitality and Tourism University Students during a time of Covid-19. ASEAN Journal on Hospitality and Tourism.

• Pang, J.M.; Wee, A. (in press). Post-Covid Tourism in Vietnam: The New Norm. In U.N. Shukla & S.K. Kulshreshtha (Ed.), Post-COVID Tourism and Hospitality Dynamics: Recovery, Revival and Re-Start. Palm Bay, FL: Apple Academic Press

• RMIT Excellence in Teaching and Learning Award, 2021

• Singapore National Productivity Award, 2002

• Singapore Excellent Service Award – Star Category, 2002 and 2003

• American Hotel and Lodging Society – Certified Room Division Executive (CRDE), 2006 / Certified Hospitality Revenue Manager (CHRM), 2008 / Certified Hospitality Industry Analyst (CHIA) & Trainer, 2015 / Certified Hotel Administrator (CHA), 2018 

• STR – Certified Advanced Hospitality and Tourism Analyst & Trainer (CAHTA), 2020

• Cornell Hotel Society (Executive Committee Member– Singapore and Vietnam Chapters)- 2008 to present

• UNLV Alumni Singapore Club (Singapore Chapter – Founding President / Student Mentor) – 2012 to 2013

• International Council of Hospitality, Restaurants and Institutional Educations (I-CHRIE)- 2009 to present 

• 2021 RMIT Thematic Research Fund Grant Tier 2 – ‘Public sentiment in the age of AI and social media, from real-estate and retails sectors to private art galleries and tourism’ valued at USD23,000

“Digital marketing adoption and its impact on tourism SMEs’ performance: the case of linked tourism destinations Da Nang, Thua Thien Hue, and Quang Nam, Vietnam” – Ms. Phan Thi Thanh Thuy

• Housekeeping Staff, 

• Front Office Agent, 

• Assistant Restaurant Manager, 

• Duty Manager,  

• Assistant Front Office Manager, 

• Front Office Manager, 

• Director of Reservations, 

• Director of Revenue and Reservations,  

• Consultant, 

• Lecturer

Raffles Hotel Singapore (Singapore), Marina Mandarin (Singapore), Celtic Manor Resort (UK), Thistle Park and Palace Hotels (UK), Marriott Surfers Paradise Resort (Australia), Marriott Tang Plaza (Singapore), Raffles Canouan (St. Vincent), Temasek Polytechnic (Singapore).