Hiep Pham

a headshot photo of Hiep Pham
School: The Business School 
Department: TBS Head Office
Position: Associate Professor
Location: RMIT Saigon South
Email: hiep.pham@rmit.edu.vn
ORCID: 0000-0002-6423-1188

Interim Deputy Dean, Research and Innovation; Head of Department, Business and Innovation; Centre of Cyber Security Research and Innovation, Vietnam Hub Lead ; The Business School (TBS) RMIT Vietnam

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Meet Our Expert – Associate Professor Pham Cong Hiep

With a background in economics, business information systems and cyber security management, Associate Professor Pham Cong Hiep believes it's important to always stay on top of new technological trends and industry demands. His two main areas of research and professional engagement are currently digital transformation and cyber security management. One of his recent projects introduces an affordable geographical information system (GIS) to help farmers, businesses and the government better manage agricultural activity.

  • PhD, RMIT, Australia
  • Senior Fellow of Higher Education, Advance HE
  • EMBA, RMIT, Australia
  • Master of Commerce, Advanced Business Information Systems, UNSW, Australia
  • Bachelor of Economics, University of Foreign Trade, Vietnam
  • Graduate Certificate in Tertiary Teaching and Learning, RMIT, Australia
  • ISCEA (Certified Professional in Logistics Management)
  • MCP (Microsoft Certified Professional)
  • CEH (Certified Ethical Hacker)
  • CHFI (Certified Hacking Forensic Investigator)
  • SCA (Salesforce Certified Administrator)
  • CPLM (Certified Professional in Logistics Management)

  • Master of Business Administration

  • Cyber security management, cybersecurity human behaviour, security culture
  • Digital transformation in Logistics
  • Disruption in supply chain management

Journal Paper:

1. Ulhaq, I, Pham, NTA, Le, V, Pham, HC, and Le, TC, 2022, Factors influencing intention to adopt ICT among intensive shrimp farmers, Aquaculture, Vol. 547, DOI: 10.1016/j.aquaculture.2021.737407 (Q1)

2. Pham, NTA, Le, V, Pham, TT, Pham, HC, Le, TC and Lansink, AO, 2021, Technical and scale efficiency of intensive whiteleg shrimp (Litopenaeus vannamei) farming in Vietnam: A data envelopment analysis, Aquaculture Economics & Management, DOI: 10.1080/13657305.2021.2003483 (Q1)

3. Nguyen, TA, Pham, HC, Dick, M, Richardson, J, 2021, “Trust types and mediating effect of consumer trust in m-payment adoption: An empirical examination of Vietnamese consumers”, Australasian Journal of Information Systems, Vol 25 (ERA A)

4. Pham, HC, Nguyen, NM, and Nkhoma, M, 2021, “Knowledge Sharing and Internal Social Marketing in Improving Cyber Security Practice”, Adv. Sciences, Technologies, Hamid Jahankhani et al: Cybersecurity, Privacy and Freedom Protection In The Connected World, 978-3-030-68533-1, 494838_1_En (27)

5. Pham, C.H, Ulhaq, I, Nguyen, NM, Nkhoma, M, 2021, “An Exploratory Study of the Effects of Knowledge Sharing Methods on Cyber Security Practice”, Australasian Journal of Information Systems, Vol. 25, pp. 1-23 (ERA A)

6. Pham, CH, 2021, “Behavioral Security”, Encyclopedia of Cryptography, Security and Privacy: Third Edition, Springer.

7. Minh, NM, Pham, CH, Nguyen, TQ, Smith, P, 2020, “Innovative Entrepreneurs and Their Negotiation Behaviours In Launching New Products”, Humanities & Social Sciences Reviews, eISSN: 2395-6518, Vol 8, No 4, 2020, pp 1190-1203, DOI: 10.18510/hssr.2020.84113 (Q1)

8. Nguyen, Q.T., Pham, H., McClelland, R. (2020). Participating and Upgrading in Global Value Chains: The Case of Small and Medium Enterprises in Vietnam. In Macdonald (Ed.), Economy and Business Environment of Vietnam. London: Palgrave Macmillan. (Q1 Book Ranked)

9. Muchiri, M.K, McMurray, A.J, Nkhoma, M. and Pham, C.H, 2020, ‘Mapping Antecedents of Innovative Work Behavior: A Conceptual Review’, The Journal of Developing Areas, Volume 54, Issue 4. (Q1)

10. Pham, C.H, Brennan, L, Parker, L, Phan, TN, Ulhaq, I and Nkhoma, M, 2019, ‘Enhancing cyber security behavior: an internal social marketing approach’, Journal of Information & Computer Security, Volume 28, Issue 2, pp.133-159. (Q2)

11. Pham, C.H, Nguyen, T.T, and McDonald, S, 2019, “Information Sharing in Logistics Firms: An Exploratory Study of the Vietnamese Logistics Sector”, The Asian Journal of Shipping and Logistics, Volume 35, Issue 2 (Q2)

12. Pham, C.H, Brennan, L and Furnell, S., 2019, ‘Information Security Burnout: Identification of Sources and Mitigating Factors from Security Demands and Resources’, Journal of Information Security and Applications, Volume 46, pp. 96-107 (Q2)

13. Muchiri, M.K, McMurray, A.J, Nkhoma, M. and Pham, C.H, 2019, ‘How Transformational and Empowering Leader Behaviors Enhance Workplace Safety: A Review and Research Agenda’, The Journal of Developing Areas, Volume 53, Number 1 (Q1)

14. Pham, CH, Dang, D. Brennan, L. and Richardson, J. 2017, 'Information security and people: A conundrum for compliance', Australasian Journal of Information Systems, Vol. 21, pp. 1-16 ISSN: 1326-2238 

15. Pham, C. H., El-den, J. and Richardson, J., 2016, 'Stress-Based Security Compliance Model-An Exploratory Study', Journal of Information and Computer Security, Vol. 24, No. 4.

17. Muchiri, M.K, McMurray, A.J, Nkhoma, M. and Pham, C.H, 2019, ‘How Transformational and Empowering Leader Behaviors Enhance Workplace Safety: A Review and Research Agenda’, The Journal of Developing Areas, Vol 53, Number 1

18. Cong, H., Dang, D. Brennan, L. and Richardson, J. 2017, 'Information security and people: A conundrum for compliance', Australasian Journal of Information Systems, Vol. 21, pp. 1-16, ISSN: 1326-2238 (ABDC-A)

 

* Conference Papers

  • Pham, CH, Nguyen, NM, and Nkhoma, M, 2021, ‘Knowledge Sharing and Internal Social Marketing in Improving Cyber Security Practice’, 13th International Conference on Global, Security, Safety and Sustainability, Northumbria University London and QAHE, English, 14-15 January 2021
  • Pham, CH, Nguyen, NM, and Nkhoma, M, 2021, ‘Knowledge Sharing and Internal Social Marketing in Improving Cyber Security Practice’, 13th International Conference on Global, Security, Safety and Sustainability, Northumbria University London and QAHE, English, 14-15 January 2021.
  • Nguyen, TA, Dick, M and Pham, CH, 2020, ‘Investigating the critical determinants of trust and their impact on mobile payment adoption’, 13th IADIS International Conference Information Systems, Sofia, Bulgaria, 2-4th April 2020.
  • Nguyen, AT and Pham, CH, 2020, ‘A design theory-based gamification approach for information security training’, 2020 RIVF International Conference on Computing and Communication Technologies , HCMC, Vietnam, 14-15th October, 2020.
  • Pham, CH, Nguyen, NM, Nguyen, K, and Pham, KD, 2019, ‘Belt and Road Initiative – Implications to Vietnam Supply Chain Performance’, International Conference on Business and Finance, University of Economics, HCMC, Vietnam, 23th August 2019.
  • Pham, CH, Nguyen, D, Doan, C, Thai, Q, And Nguyen, N, 2019,  ‘Last Mile Delivery As A Competitive Logistics Service – A Case Study’, 9th International Conference on Operations and Supply Chain Management, RMIT Vietnam, HCMC, Vietnam, 15-18th December 2019.
  • Pham, CH, Nguyen, D, Doan, C, Thai, Q, And Nguyen, N, 2019, ‘Warehouse operation optimization-Simulation model , 9th International Conference on Operations and Supply Chain Management, RMIT Vietnam, HCMC, Vietnam, 15-18th December 2019.
  • Pham, C.H, Ulhaq, I., Nkhoma, M., Nguyen, N, and Brennan, L., 2018, ‘Exploring Knowledge Sharing Practices for Raising Security Awareness’, Australasian Conference on Information Systems, Sydney, Australia.
  • Pham, C.H, Nkhoma, M, and Ulhaq, I., 2018, ‘Social Media and Cyber Security Awareness Program: Is Security Communication A Social Activity?’, 17th Australian Cyber Warfare Conference, 10-11th October, Melbourne, Australia (https://www.australian-cyberwarfare.com/)
  • Pham, C.H, Nguyen, M.N, Ulhaq, I, Nkhoma, M., 2018, ‘Transforming Cyber Security Training: Internal Social Marketing and Gamification Learning’, 2018 International Social Marketing Conference (ISMC), James Cook University, Singapore.
  • Pham, H., Brennan, L. and Richardson, J. 2017, 'Review of behavioural theories in security compliance and research challenges', in Proceedings of the 2017 Informing Science and Information Technology Education Conference (InSITE) Conference, Informing Science Institute, Ho Chi Minh City, Vietnam, pp. 65-76.
  • Pham, C.H, Brennan, L. and Nkhoma, M., 2016, ‘Intrinsic Motivators and Security Compliance: An internal social marketing approach’, ANZMAC 5-7 December Christchurch, New Zealand

* Books, Book Chapters

  • Nguyen, HT, Nguyen, H, Pham, HC, and Halibas, A, 2023, Business Innovation for the Post-pandemic Era in Vietnam, Editors, Springer, ISBN: 9789819915453, DOI: https://doi.org/10.1007/978-981-99-1545-3_1
  • Muchiri, M, McMurray, A, Pham, HC, and Nkhoma, M, 2023, Ethical leadership as workplace innovation and enabler for employee commitment and innovative work behaviours in Vietnam, A Research Agenda for Workplace Innovation, Edward Elgar, ISBN: 9781800881945, pp. 183-198.
  • Truong, H, Pham, HC, 2023, External Supply Chain Risk Assessment in the Covid 19 Pandemic, Business Innovation for the Post-pandemic Era in Vietnam, Springer, ISBN: 9789819915453, DOI: https://doi.org/10.1007/978-981-99-1545-3_1
  • Pham, HC, Ulhaq, I, and Akbari, M, 2022, Other Lean Tools in Fashion and Textile Manufacturing, in Lean Supply Chain Management in Fashion and Textile Industry, Springer, ISBN: 9789811921087
  • Hoang, AP, Dang, D, Pham, HC, and Nguyen, L, 2022, Protecting Organizational Information Security at Home During the COVID-19 Pandemic in Vietnam: Exploratory Findings from Technology-Organization-Environment Framework, in Information Systems Research in Vietnam, Springer, ISBN: 9789811938030
  • Pham, HC, Hoang, AP, Pham, DK, Nguyen, and Nguyen, MN, 2021, ‘Evaluating online presence in online teaching – A case study approach’, Education under the Pandemic Workshop and Book of Readings (Covid), Informing Science Press, ISBN-13: 978-1681100630
  • Nguyen, Trung Q., Pham, CH, McClelland, R, 2020, ‘Participating and Upgrading in Global Value Chains: The Case of Small and Medium Enterprises in Vietnam’, Chapter 3 in Macdonald, Roderick 2020. The Economy and Business Environment of Vietnam. Palgrave Macmillan.
  • Gill, T. Nkhoma, M. Sriratanaviriyaku, N, Pham Cong, H, Vo, T. Le, H. and Vo, H, 2014, 'Information technology in Vietnam (and Southeast Asia): Discussion cases', Informing Science Press, California, United States, ISBN: 9781932886856.1. 

  • Australian Department of Foreign Affairs and Trade - DFAT’s Cyber & Critical Technology Cooperation Program - A$300,000 - 2023-2024
  • Australian Department of Foreign Affairs and Trade - Australia Awards Fellowship - A$150,000 - 2023
  • Australian Vietnam Policy Institute - A$15,000 - 2022-2023
  • RMIT D3 Research Fund - A$5,000 - 2022-2023
  • CoBL Melbourne Vietnam Collaborative Project Support (Robust cybersecurity framework for end-to-end supply risk management using digital-twin technology) - A$5,000 - 2022-2023
  • CoBL Melbourne Vietnam Collaborative Project Support (Leveraging Blockchain for Zero Knowledge Identity Sharing) - A$5,000 - 2022-2023
  • School of Business & Management – Learning and Teaching Innovation Fund 2022 - $15,000 - 2022-2022
  • RMIT Tier 2 Seeding Grant - $20,000 - 2021-2022
  • External Grant: Department of Science and Technology, HCMC, Vietnam - $35,000 - 2018-2020
  • RMIT Internal Research (Sustainability through RFID Technology in Vietnam Fashion and Textile Supply Chain) - $7,000 - 2020-2020
  • RMIT Internal Research - An exploratory study of culture and behavior of young Korean visitors to Ho Chi Minh City using tourist-generated imagery - $5,000- 2020-2020
  • RMIT Internal Research - Examining Factors Influencing Adoption of ICTs in Farming Monitor among Vietnamese Shrimp Farmers - $8,000 - 2019-2020
  • RMIT Internal Research - Partnerships in the Supply Chain: A Critical Success Factor in the Vietnamese Logistics Industry - $8,000 - 2018-2018
  • RMIT Internal Research - Exploring a model of Global Value Chain participation for SMEs – A case of manufacturing section in Vietnam - $7,900 - 2018-2018
  • RMIT Internal Research - An internal social marketing approach to establish security behaviour: An exploratory study - $8,000 - 2017-2017
  • RMIT Internal Research - Information sharing and supply chain performance: An exploratory study of Vietnam logistics firms - $8,000 - 2017-2017
  • RMIT Vietnam Program Development Fund (RVPDF) - Text-book re-imagined: Design, development and dissemination of digitised educational resources with learning performance diagnostic capability - $50,000 - 2015-2016
  • RMIT VN Strategic Fund - Computer Forensics and Information Security (CFIS) Lab - $126,000 - 2014-2015
  • RMIT Internal Research Grant - An adoption model of Software As A Service (SAAS) in SME; Role: Associate investigator - $8,625 - 2015-2015
  • RMIT Internal Research Grant The role of Enterprise Systems in Organisational Agility: A Vietnam perspective - $7,306 - 2014-2014
  • RMIT Program Development Fund (RVPDF)-Business Computing - Reconceptualising the curriculum to enhance the student experience and improve student outcomes - $30,000 - 2013-2014
  • Learning and Teaching Infrastructure Fund - Inverting the curriculum using design as a catalyst for engaging students in creative Business Information Systems (IS) problem solving - $20,000 - 2013-2014

  • Le Hoang Long - Starting year: October 2019 - Thesis title: Prosocial sharing health-related information on social media during a health crisis: A dual motivation model. 
  • Duong Huong Giang - Start year: March 2020 - Thesis title: Remote working burnout: Empirical Study from TOE and Technostress Model. 
  • Nguyen Nhat Minh - Start year: 2018 - Thesis title: Examining innovative entrepreneurs’ negotiation outcomes during launching new product stage: A social cognition and personal psychological approach. 
  • My Sinh Nguyen - Starting year: October 2019 - Thesis title: Examining Factors That Influence Social Media Brand Engagement: A Case of Homebuyers in Vietnamese Luxury Residential Properties. 
  • Nguyen Anh Tuan, An Investigation of Determinants for Trust of Mobile Payment Consumers, 2017-2021 (completed)

  • CoBL Award for Research Excellence and Social Impact - 2023
  • Best conference paper- 2019
  • University Teaching & Research Awards (RMIT Melbourne) - 2010
  • Best paper of the Session "Management, Engineering and Informatics" - 2015
  • Winner of 5-minute Thesis Competition (RMIT Vietnam) - 2015

  • IT Consultant || 2016 – Present
  • Consulting a team of support staff and programmers to develop a multi-million-dollar in-house booking system for medicolegal cases using SaaS platform on .Net core (https//icsconnect.com.au).
  • Analysing business requirements to propose suitable system changes.
  • Optimising business operations through automation and system integration.
  • Developing and customising an in-house video system (https://scopevideo.com.au) to be integrated in the main system

Organisation: RMIT University Vietnam

Positions:

  • Interim Deputy Dean, Research & Innovation
  • Head of Department, Business Innovation
  • Cluster Lead of Logistics & Supply Chain Management Research Group || 2016– Present
  • RMIT Centre of Cyber Security Research and Innovation, Vietnam Hub Lead || 2021-Present
    • Coordinating and teaching undergraduate programs: course coordinator and lecturer for courses including Introduction to Logistics & SCM, Business IT in Supply Chain, Supply Chain Analysis and Design, Supply Chain Management, SCM Capstones, Business Information Systems, Networking in Business, Business IT, Business Information System Governance and Management, Business Communications, Industry Projects, ICT Information System Security and Digital Business Security and Risk Management.
    • Coordinating and teaching Postgraduate program (EMBA, MBA): course coordinator of Managing Innovation and Technology Management, Business Research Design, Digital Risk Management and Information Security
    • Developing research cluster in Information Systems, Logistics and Supply Chain Management
    • Coordinating and organising research workshops, Business Talks to promote collaborative research culture 
    • Actively exploring external research grants
    • Setting up cross-institution research activities and projects

Positions:

  • Discipline Lead of Logistics & Supply Chain Management Program || 2017 – 2018
  • Program Manager of Business Information Technology and Logistics || 2014 – 2016
    • Developed and implemented procedures and processes related to the provision of quality teaching and learning of relevant programs.
    • Managed all processes within the academic calendar relating to the delivery of the academic program(s). 
    • Acquired CILTA certification for Logistics & SCM program in 2018
    • Oversaw performance development and improvement processes for staff including interventions for individuals and all lecturers informed by the Course Experience Survey.  
    • Implemented quality assurance programs and processes within the area of responsibility.
    • Built and operated RMIT Cyber Security lab. 

 

Organisation: University of Sydney, Australia, School of Public Health

  • Position: IT System Administrator || 2005 – 2008
  • Administered and maintained Windows 2003 servers which provide critical services to hundreds of network users. Services include Active Directory, printing service manager, backup and recovery.
  • Managed computer network and computer support for school users.