Despite the sudden shift in situation, Duong notes that she adapted well. “Those in my class, we were all going through similar experiences. Despite only being online, the connection we created was quite deep. What I truly appreciated was how my teammates helped me change my mindset – they showed me the many different angles to view a story. Some of them were entrepreneurs, some were corporate, some new graduates and some were involved in their family business.”
The networking and connections Duong created during her first few semesters ended up becoming a lifeline to her father’s business. The pandemic was having a drastic effect on the company, as their entire production was centered around exports.
Duong had the idea to begin making doctor’s coveralls as well as face masks instead of clothing, but her father was initially reluctant. The first issue was that he did not know if the products they made would be at the right quality to protect the wearer, and the second issue was that the company had never done sales within Vietnam.
Duong took on the responsibility to tackle these two issues herself.
“One teammate had a supplier for the material to make masks, so I was able to cooperate with him. He also provided a lot of advice on how to operate in the domestic market and the legal process that needed to be followed,” Duong states. “I saw that the processes to make coveralls and masks was more or less the same as what we were using to produce clothes, it was just that some of the machines needed to be changed.”
To implement the new strategy, however, was not easy. During Covid lockdown in HCMC, Duong stayed on the company premises for 3 months and had to work 14-16hrs a day. “I was up at 6am to do the wrapping, packing and accounting. Around 8pm I would begin my studies. 2 full days out of the week would be dedicated for classes,” Duong reminisces.
From Duong’s initial idea, came a large impact. Truong Duong JSC produced and shipped doctor’s clothes and masks to almost every hospital in HCMC. “What we were able to produce was of a very high quality,” Duong states. “We were shipping 2-3 thousand coveralls every day.”
Now the COO for her family brand, Duong can look back on a time where, despite a crisis occurring, she was able to step up and meet the challenge. She relates, “I feel as though that my father was my biggest inspiration during that difficult time. From him I learned that when you work hard and feel as though the job you are doing is necessary and important, you won’t feel tired.”