Dr Oanh explained that the first sufficient condition is the preparation of the enterprise which requires a knowledge-based collection of resources on digital transformation.
These resources include appropriate technological tools, capable human resources, and the capacity to "package" core action plans. Here, 82.5% of managers want to prioritise training, followed by communication, policy development, and recruitment.
To gradually adapt to the transformation, in addition to support from external factors such as government policies, lessons learned from exemplars, and output of related industries (e.g. training, technology), 86.2% of managers value internal support.
“Specifically, enterprises need initiative from their staff, for instance, through their willingness to learn, efforts to overcome changes when implementing technology, and courage to face any failure,” Dr Oanh elaborated.
According to fellow researcher Dr Abel Duerte Alonso, the second sufficient condition is the timely identification of the system's response, particularly, the staff's response.
Their study shows three main groups of employee reactions: positive adaptation (45.5%), non-readiness (38.2%), and negative adaptation (16.3%). Most active employees belong to Gen Z (born between 1997-2012). They are proactive and quick to adopt technology, and love to explore, especially when experiencing the outstanding results that technology brings.
“However, many employees express scepticism or lack confidence in a new tech environment, which makes them hesitate to actively coordinate with the organisation. In addition to a lack of technical knowledge and fear of making mistakes, they are afraid to deal with the new workload that arises in the early stages of transformation,” Dr Alonso said.
“Many complain about the complex features of the new application, and some are even concerned that they may lose their jobs due to the new technology. At the most negative level, employees procrastinate with technology uptake or even decide to leave the organisation.”