Consumer perceptions of eco-friendly packaging in Vietnam

Consumer perceptions of eco-friendly packaging in Vietnam

A new study into eco-friendly food packaging in Vietnam will give manufacturers and marketers valuable insights into environmentally focused consumer perceptions and behaviours. This is the first study that has asked consumers about what they see as the best qualities of eco-friendly packaging.

Dr Nguyen Anh Thu's research ' A consumer definition of eco-friendly packagin' revealed three key elements that impacted consumer behaviour: packaging materials, manufacturing technology and market appeal. Dr Nguyen Anh Thu's research  'A consumer definition of eco-friendly packaging' revealed three key elements that impacted consumer behaviour: packaging materials, manufacturing technology and market appeal.

Research lead, author and RMIT Vietnam School of Business & Management lecturer Dr Nguyen Anh Thu said the findings revealed three key elements that impacted consumer behaviour: packaging materials, manufacturing technology and market appeal. 

Packaging materials paradox

The study showed that consumers perceive plastic to be less eco-friendly when compared to paper or biodegradable materials. 

“Consumers believe paper packaging causes fewer negative environmental impacts,” Dr Anh Thu said. “This consumer attitude is driving the demand for paper food packaging because it is both economically and environmentally appealing.” 

However according to Dr Anh Thu, this perception – that paper-based packaging is eco-friendly - “could be a paradox”. 

“The development of LCA [Life Cycle Assessment] measures the environmental impacts of packaging by taking into account the package manufacturing process, the food packaging process, the transport phases, and the end-of-life management of different types of packaging,” she said. “If tested by LCA, paper and cardboard can be worse for the environment compared to plastic, because of the amount of materials required to make the packaging fit-for-purpose, and the associated impacts driven by agricultural processes and end of life degradation.” 

Dr Anh Thu said this information could be valuable for strategists who wish to educate consumers about the environmental characteristics of different types of packaging. 

Major brands also have a new opportunity to take the lead in decreasing the environmental impact of their products, after Dr Anh Thu’s research found that consumers saw eco-friendly packaging as the responsibility of the manufacturer.

“This will be especially important as the Vietnamese economy shifts from centrally planned to a more market and consumer-based demand economy,” she said. “However, moving towards a complete consumer demand system may increase environmental costs of packaging, particularly if the key criterion for selecting a product is price.”

For eco-friendly packaging to be accepted in the market, it must satisfy not only the environmental packaging demands and manufacturing processes, but also the market appeal. For eco-friendly packaging to be accepted in the market, it must satisfy not only the environmental packaging demands and manufacturing processes, but also the market appeal.

Limited understanding of manufacturing technology

The study also found that a barrier to consumer acceptance was a lack of knowledge and understanding of technologies.

“Consumers are unable to evaluate manufacturing processes or account for the use of energy and materials in order to estimate which product or packaging is the least harmful to the environment,” Dr Anh Thu said.

“While LCA is the most comprehensive and complete tool for quantitatively assessing environmental impacts of different types of food packaging, it is often used as an in-house tool, and its results are not available to the public.” 

“When made public, LCA results can simply confuse consumers due to the complexity of such data.”

Dr Anh Thu emphasised that making the findings of the LCA public, simple and understandable, “is one way to address this, by linking manufacturing inputs to environmental impacts”. 

“Educating consumers about the packaging life cycle might be a good start to make them fully aware of related environmental effects,” Dr Thu suggested. 

“The current technological aspects of the manufacturing process may be beyond an average consumer’s capacity to engage with and given the nature and rate of change in Vietnam’s rapidly developing market, keeping up with information flows about technology might be beyond the consumer’s capacity to assimilate.”

Market appeal

According to the research, consumers also value an attractive graphic design, functional performance and reasonable price in addition to packaging materials.

“Consumers are more attracted by colourful images on the package and show their dissatisfaction with the poor appearance of paper-based packages (which are considered to be eco-friendly),” Dr Anh Thu said.

“The main function of packaging is to protect the product throughout its shelf life,” Dr Anh Thu explained. “This re-emphasises the functional role that eco-friendly packaging should play in order to gain acceptance of some consumer segments while also satisfying aesthetic needs of other consumer segments.” 

The findings showed that Vietnamese consumers preferred eco-friendly products that were priced at the same rate or cheaper than conventional packaging. 

“Manufacturers of packaged food products need to consider cost-effective solutions for eco-friendly packaging alternatives to stay competitive in the market and to decrease their environmental footprint,” she said. “This may require governments and industries to become more involved in setting guidelines for packaging designs that ensure a minimum standard for environmental impacts. Relying on consumers to demand eco-friendly packaging and to pay a premium price is not a workable solution.”

Dr Nguyen Anh Thu's research A consumer definition of eco-friendly packaging was published in Journal of Cleaner Production (Q1).

Story: Ha Hoang

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