Jackie Lei Tin Ong

SBM_ Jackie OLT
School: The Business School
Department: Management
Position: Senior Lecturer, Senior Program Manager, Tourism and Hospitality Management
Location: RMIT Hanoi City
Email: leitin.ong@rmit.edu.vn

Jackie Ong is experienced in sustainable tourism and hospitality management with a demonstrated history of working in the professional training & coaching industry for more than 20 years. She is widely acknowledged for research and commitment to community and global outreached training programs and consultancy services relating to sustainable tourism development and management to government officials from at least 60 developing countries. 

  • PhD in Sustainable Development Planning (Tourism & Hospitality), University of Queensland, 2011.
  • Master of Urban Planning, University of Melbourne, 1996
  • Bachelor of Arts, National University of Singapore, 1991
  • Certificate of Teaching (Higher Education), Temasek Polytechnic, 2003

Tourism and Hospitality Management

Tourism and Hospitality Research Cluster

Research interests:

  • Coastal Resort tourism and evolution model
  • Urban tourism and spatial modeling
  • Urban conservation and sustainable development
  • Sustainable Development Goals and Implementation
  • Smart Tourism
  • Community based tourism
  • Newly emerging tourist destination
  • Food tourism in Vietnam
  • Zero waste
  • CSR

  • Ong, J. (2022) Smart tourism can be the future of Vietnam’s travel destination. Travel, 1, 130-131.
  • Martens, W., Alanso, A.D. and Ong, L.T. (2022) Food tourism development in wine regions: Perspectives from the supply side. Current Issues in Tourism., 25 (12), 1968-1986, DOI: 10.1080/13683500.2021.1935791
  • Ong, L.T.J. and Smith, R.A. (2021). Modelling Urban Tourism in Historic Southeast Asian Cities, Urban Science, 5(2), 38.  https://doi.org/10.3390/urbansci5020038
  • Ong, J.L.T., Storey, D. and Minnery, J. (2020). Beyond the Beach: Balancing environmentally and socio-cultural sustainability in Boracay, Philippines. In Saarinen, J. (ed.) Tourism and Sustainable Development Goals: Research on Sustainable Tourism, Chapter 15, New York: Routledge
  • Hyde, P. and Ong, L.T. (2020) Understanding and Assessing Organizational Behavior and Performance in International Hotels. Journal of Tourism and Hospitality, 9(5), No.442. https://www.longdom.org/open-access/understanding-and-assessing-organizational-behavior-and-performance-in-international-hotels.pdf 
  • Ong, L.T., Lasten, E., & Losekoot, E. (2018).  A conceptual model of tourism destination mapping: Structures or smiles? TTRA APac Conference: Travel & Tourism Research in the Global South: Advancing through Cooperation and Collaboration, (1st – 3rd December), RMIT University, Saigon, Vietnam.
  • Elakis, C., Ong, L.T. & Losekoot, E. (2018). Responsible tourism - but is it ChildSafe? TTRA APac Conference: Travel & Tourism Research in the Global South: Advancing through Cooperation and Collaboration, (1st – 3rd December), RMIT University, Saigon, Vietnam.
  • Nguyen, N., Ong, L.T. & Losekoot, E. (2018). Zero waste attitudes in Vietnam. TTRA APac Conference: Travel & Tourism Research in the Global South: Advancing through Cooperation and Collaboration, (1st – 3rd December), RMIT University, Saigon, Vietnam.
  • Smith, R.A. Ong, L.T.J. (2015). Corporate social responsibility and the operationalization challenge for global tourism organizations. Asia Pacific Journal of Tourism Research, 20(5), 487-499.
  • Ong, L.T.J. & Smith, R.A. (2014). Perception and reality of managing sustainable coastal tourism in emerging destinations: The Case of Sihanoukville, Cambodia. Journal of Sustainable Tourism,22(2), 256-278.
  • Ong, L.T.J. (2012). Coastal tourism development and sustainability practices: Case of Pattaya, Thailand. European Journal of Tourism, Hospitality and Recreation, 3(Special Issue – ITC’11), 111-137.
  • Ong, L.T.J.; Storey, D. & Minnery, J. (2011). Beyond the beach: Balancing environmental and socio-cultural sustainability in Boracay, the Philippines. Tourism Geographies, 14(4), 549-569.

  • Vietnam Country Private Sector Diagnostic (CPSD) – Tourism Sector, 2020, funded by International Financial Corporation (IFC), Research grant for this project: 3,900 USD
  • Towards Zero Waste Vietnam, RMIT Vietnam Internal Grant Round 2, 2018-2019, UD 6,021
  • The University of Queensland International Research Tuition Award (UQIRTA), 2009-2011, AUD48,000
  • The University of Queensland Research Scholarship (UQRS), 2009-2011. AUD 52.800
  • School of Geography, Planning and Environmental Management (GPEM)’ Research Grant, 2008-2011, AUD7,000
  • Modeling urban tourism, Nanyang Technological University Research Grant, 1999-2000, SGD9,000

  • 7 PhD Students on Confirmation Proposal, The University of Queensland, 2009-2011
  • 25 Final Year Undergraduate Research Projects, James Cook University - Singapore, 2015-2017

  • Nominated for the COBL's Excellent People Management Award 2020, RMIT 
  • Distinguish Service Award, 2019, RMIT Vietnam
  • Employee Recognition Award, Semester 3, 2018, RMIT Vietnam
  • Excellence Teaching Recognition, Semester 3, 2017, RMIT Vietnam
  • Best Lecture of the Year 2016 (Sessional), James Cook University Singapore
  • TP-MFA - Diamond Award (as a recognition for being the first staff in Temasek Polytechnic for facilitating the Train-the-Trainers in Tourism Management and Development Program in the four selected ASEAN countries (Cambodia, Laos, Myanmar and Vietnam) under the auspices of the Ministry of Foreign Affairs (MFA), Singapore’s Initiative for ASEAN Integration (IAI) Training Program in 2006

20+ years of experience in Tourism and Hospitality Development Planning and Management and Education.

  • 2022 – Current: Senior Lecturer, Tourism and Hospitality Management, RMIT Vietnam
  • 2020 – Current: Senior Program Manager, Tourism and Hospitality Management, RMIT Vietnam
  • 2019 – 2020: Program Manager, Tourism and Hospitality Management, RMIT Vietnam
  • 2018 – 2019 Acting Discipline Lead for Tourism and Hospitality Management, RMIT University (Vietnam Campus),
  • 2017 – current Lecturer, RMIT University (Vietnam Campus),
  • 2012 – 2017 Lecturer, James Cook University, Singapore,
  • 2012 – 2016 Principal, JOPA Planning Associates
  • 2007 – 2011 PhD Candidate/Lecturer, The University of Queensland
  • 2000 – 2007 Lecturer/Course Coordinator for Ministry of Foreign Affairs (Singapore)/Associate Consultant for the Temasek Centre for Problem-Based Learning, Temasek Polytechnic
  • 1999 – 2000 Research Associate /Lecturer, Nanyang Technological University, Singapore
  • 1997 – 1999 Planner, RASA Associates,
  • 1992 – 1994 Project Coordinator, LCH Engineering and Consultancy Services
  • 1991 – 1992 Assistant Architect, W.L. Chuin and Architects
  • 1985 – 1989 Marketing Research Assistant (Part-Time), Frank Small & Associates