Online learning experience FAQs

What is flexible learning like?

At RMIT, each school provides a tailored course and online-specific experience, designed by experts in the field.

Online and offline lectures are custom designed for each medium, in order to maximise class interaction. It also allows us to stay true to RMIT's authentic assessment criteria, where students learn and are assessed via tasks and problem-solving that reflect reality outside of the classroom.

The blended learning experience

RMIT's blended learning experience mimics the working world, where workplaces are increasingly global and digital. We offer sections of our courses online in order to simulate the experience of interacting in a modern workplace.

Authentic Assessment

Authentic Assessment is....

What is done online and offline?

OLD STUFF TO REWORK: RMIT uses advanced classroom technology that allows students to not only interact with their lecturers during an online lecture, but also allows the lecturer to break out the class into groups for groupwork, simulating a real-life classroom experience. 

sgs rmit connect

The human touch for all student enquiries

RMIT Connect is the first point of contact where students can access support for questions or problems that they might encounter in their university life.

Online study support

  • Make sure that you have a good connection. Seat yourself close to your wi-fi router, or install a wi-fi adaptor. 
  • Finding a relatively quiet time to study, a lot of what you can do to study in your courses can be done at times when others may be less likely to use the family computer or are being busy (noisy) in the house. 
  • Close all other tabs in your browser window, and all other unnecessary windows
  • Invest in some headphones if you don’t already have some. You will find recorded material is much much easier to hear if you have headphones on. If you have a microphone attached, all the better.
  • Let your facilitator know if you cannot log on to any of the live sessions – in many cases, these sessions will be recorded and you can download and watch when things may be a bit quieter or when the internet is not lagging. 
  • Go through the study material that has been prepared – PowerPoint slides, pdf documents, readings. Most of what you will need to know is contained in these materials. 
  • Remember to take notes about key points and remember when reading always think about the questions you hope to find answers to. This purposeful approach to reading helps you to retain information in your memory! If you don’t know what questions you should be answering when reading ask your lecturer. 
  • Use the discussion board to ask questions and participate in the course activities. Just like your muscles if you want them to develop you have to be active, the same goes with your brain. Listen and reading are good learning exercises but you can supercharge your learning by discussing, asking questions, writing, posting your thoughts in the forum, and doing other activities that are in your course e.g. quizzes, practice exercises etc. 
  • If you don’t understand something post your questions in the forum or on the chat tools that are used in the course. You will find your classmates and lecturer are often keen to help. And when you are on the forum don’t be shy in helping someone else with their questions – remembering one of the best ways to learn something is to try and teach it! 
  • Have a schedule where you discipline yourself to learn. Most students fail in University not because they are not smart enough - it is because they fall behind in their study and can’t catch up. So work hard each day, because each day matters. Set some time every day to do work on each course. And of course, have breaks in between so you refresh yourself. 
  • Studying is hard, but doing it with friends can make it easier. Set-up your own study buddy group so when you are reading and reviewing materials you can talk about it with friends. For a productive 60 minutes using a study buddy group try: everyone reads for 20 minutes – discuss with friends for 20 minutes - then everyone writes for 20 minutes what they have learnt

Attend your online orientation.

An invite will have arrived from your school. This will help you

  • Get to know available student services (including RMIT Connect, Student Academic Success, Library, Mobility, Wellbeing, Student Life, IT Services, Student Council, Student Clubs) and must-know contact points.
  • Collect essential information about Get ready program and including your Student ID card.
  • Get connected to new friends, lecturers and staff.
  • Get answered your questions related to study program and student life.
  • Equipped with crucial knowledge and skills to get ready to make the most of your student life at RMIT.
  • Learn how to log into your online portal

Log in to our learning management system, Canvas, using your student number and password. 

Each school will have provided you with access to course content. You can refer to each school's section, or refer to the email that was sent to you. 

If you require technical support such as inability to access emails, log a ticket with our IT department at


Let your facilitator know if you cannot log on to any of the live sessions – in many cases, these sessions will be recorded and you can download and watch when things may be a bit quieter or when the internet is not lagging. 

During class, you can raise your hand to ask a question, or simply speak up like in a live setting. 

Lecturers are also available via drop-in sessions, or for one-on-one sessions by appointment 

RMIT uses authentic assessment, and has done so since 2017. All students will be assessed as ready for life and work, by tasks set in real-world settings. 

Your lecturers and the Student Academic Success team provide online one-on-one support. 

  • Library resources 24 hours a day
    • There is an "Ask A Librarian" chat service via the library website and in Canvas
    • The online library provides 24/7 access to learning materials such as ebooks, ejournals and LinkedIn Learning
    • Online consultations and trainings and workshops with Liaison Librarians 
    • Free book delivery to students via postal service
    • Contact the library via social media
    • Need help researching your assignments and projects, or want to learn how to cite and reference?
  • easy-to-use online learning tools and resources, including downloadable recordings 
  • online study portal
    • Access your learning materials, reading lists and study guides
    • Participate in online classes, seminars and live chats
    • Manage your enrolment and fees, access your student email
    • Get IT and Library support
    • Access all sorts of study and personal support resources
    • Connect with career support.
  • Learning Advising will be offered online for all RMIT Vietnam students.
  • Program Tutors offer their service online when you need it.
  • See the Learning Lab Vietnam for tutorials on writing, maths, English, assessment types and more

Personal support

Lonely? Need someone to speak to? Not coping at school? 

We offer face-to-face confidential services (*) to our students on both the Saigon South and Hanoi City campuses. Please book an appointment by emailing

(*) Consultations are available in English and Vietnamese.

For after hours mental health emergencies please contact International SOS 24 hour assistance centres:

  • (+84) 28 3824 0555 (Ho Chi Minh City);
  • (+84) 24 3201 2533 (Ha Noi)

or attend  FV Hospital (Ho Chi Minh City) or Hanoi French Hospital (Hanoi).

Our Equitable Learning Service supports students with disabilities, learning differences, medical and/or mental health conditions as well as those who care for those experiencing these conditions.

We do this by assessing the impact your condition is having on your study and learning. We can develop an Individual Access Plan to support you through your learning experience.

We are committed to providing a respectful and safe place to study and work, including providing support for students who experience cyber-bullying while studying online.