Review and appeal processes

Grounds for review and appeal against assessment.

You are entitled to seek a review of your final result for a course, or appeal against your final result in the course, where you provide evidence that at least one of the following grounds of review or appeal is present:

  • there’s been an error in the calculation of the result, or
  • the assessment(s) didn’t comply with the description of the assessment or the assessment criteria published in the course guide, or
  • the assessment didn’t comply with the assessment policy or processes or another relevant rule or University policy (that is, there’s been an error in process), and this had a significant impact on the result.
     

Stage one – Review of assessments result – school level

Where you have evidence that an error has occurred in determining your result as identified in the grounds for review and appeal you must first seek a review of the result with the course coordinator/program manager responsible for the course. Where the course coordinator/program manager is not available you may seek a review by the Head of School. It is recommended that you initiate this review within 5 working days after the publication of the result, so you will still have time to appeal the result if necessary.

Possible outcomes of a review are:

  • None of the grounds for review are considered to be met and the result stands.
  • One or more of the grounds for review is considered to be met and the result is changed.
  • An independent assessor (either internal or external) is asked to re-assess your assessment work.
  • The reviewer may ask the chair of the course assessment committee responsible for the course to approve the granting of a supplementary assessment.

You should retain all documentation and evidence relating to the review as such evidence must be submitted with any subsequent application for formal appeal against assessment.

 

Stage two – Appeal against assessment result to the College Appeals Committee

You can appeal against a final course result to the College Appeals Committee where you can demonstrate that you have sought a review of the result in accordance with stage 1 and where you have evidence identified in the grounds of review and appeal.
 

Lodgement of appeals

Appeals to the College Appeals Committee concerning an assessment result must be made on the ‘Appeal against assessment’ form. The completed form must be submitted to RMIT Connect or via email to assessment.support@rmit.edu.vn within 20 working days from the date of official publication of the result. You are strongly advised to be proactive and act promptly in the review and appeal process rather than wait until the maximum allowable time.

Appeal against assessment form (PDF 72KB, 3p).

If you can provide evidence that you should not have been excluded, you may lodge an Appeal against Exclusion with RMIT Connect or via email to assessment.support@rmit.edu.vn.

To be successful, an appeal needs to make out at least one of the following grounds:

  • There is evidence that the decision was made on the basis of personal bias or ill will;
  • There was a breach of a relevant rule or University policy in the handling of the exclusion process, which had a significant impact on the decision to exclude you;
  • There is evidence that the penalty of exclusion is unreasonable, excessive or inappropriate;
  • There is significant new, relevant evidence applicable to the period/s of unacceptable academic performance that was not available at the time you were required to ‘show cause’ why you should not be excluded.
     

Lodgement of appeals

Appeals to the University Appeals Committee must be made on the ‘Appeal against exclusion – University Appeals Committee’ application. The completed form must be lodged with RMIT Connect or via email to assessment.support@rmit.edu.vn within 20 working days from the date of the exclusion notification from the Registrar.

Further information about appeal against exclusion (PDF 241KB, 45p).

You may appeal against the outcome of an application for special consideration to the University Appeals Committee where one or more of the following grounds can be established:

  • You have additional relevant information or evidence that was not available at the time of the application, which would have had a significant impact on the special consideration outcome.
  • There is evidence that a breach of a relevant rule, University regulation, policy or process that would have had a significant impact on the outcome of the application.

You cannot appeal against the cancellation of a special consideration outcome for lateness or failure to provide supporting documentation but can request a review of such cancellations by writing to the Registrar.
 

Lodgement of appeals

Appeals to the University Appeals Committee must be made on the ‘Appeal against special consideration – University Appeals Committee’ application. The completed form must be lodged with RMIT Connect or via email to assessment.support@rmit.edu.vn within 10 working days from the date the email notifying you of the outcome was sent.

Further information about appeal against special consideration can be found in section 7.23 of the Assessment Processes (PDF 241KB, 45p).

Where you register with Equitable Learning Services (ELS) and are not granted an equitable learning plan (ELP), or are dissatisfied with the ELP you are granted, you may ask the Manager, Equitable Learning Services to review it. To be eligible for this review you must provide new evidence that your ELP does not provide an adjustment in accordance with University policy or the Disability Standards for Education.

You may appeal against the outcome of an application for an equitable assessment arrangement outcome to the University Appeals Committee where one or more of the following grounds can be established:

  • There is evidence that the decision involved a breach of the relevant standard, University regulation, policy or process, that would have had a significant impact on the decision, or
  • You have new evidence that was not available at the time of the application.
     

Lodgement of appeals

Appeals to the University Appeals Committee must be made on the ‘Appeal against an equitable assessment arrangement outcome – University Appeals Committee’ application. The completed form must be lodged with RMIT Connect or via email to assessment.support@rmit.edu.vn within 10 working days from the date the email notifying you of the outcome was sent.

Further information about appeal against equitable assessment arrangements can be found in section 7.28 of the Assessment Processes (PDF 241KB, 45p).

Stage 1 – Review of RPL, RCC or credit transfer decision – centre/program level

If you wish to appeal against an RPL, RCC or credit transfer decision, you must first seek a review of the decision with the centre/program. This can be done through Admissions within 20 working days of the notification of outcome. You must complete the review stage within this time or you will miss the appeal deadline.

If you believe the outcome of the review has not resolved the issue and that the grounds of appeal exist, you are entitled to appeal to the College Appeals Committee.


Grounds for appeal:

a) The credit transfer application was lodged on time, in the correct manner, and all of the relevant documentation was provided to the University;

b) The application satisfied the requirements of relevance, currency and equivalence of learning/competency outcomes required for credit transfer; and

c) The decision was not compliant with the Credit policy or the Credit transfer procedure, or

d) There is evidence that the outcome was influenced by personal bias.

 

Stage 2 – Appeal against outcome of RPL/credit transfer to College Appeals Committee

You are entitled to appeal an outcome of RPL, RCC or credit transfer to the College Appeals Committee under the following circumstances:

a) where you have evidence that grounds of appeal exist, and

b) you are able to demonstrate that you have followed the provisions of Stage 1 but believe that the issue has not been resolved at the centre/program level.

A formal appeal must be submitted within 20 working days of the notification of outcome. You must complete the review stage within this time or you will miss the appeal deadline.


Lodgement of appeals

The completed form must be lodged with the Assessment Support Coordinator at registrar@rmit.edu.vn in no later than 20 working days of the notification of outcome.

Further information about the credit transfer procedure.

FAQs about Appeals

  1. There is an error in my result. Who should I talk to?
    You should first seek a review of the result with the course coordinator. If your course coordinator is not available, you can request a review with the program manager. 
  2. What if I am not satisfied with my review?
    You can make a formal appeal. To do this, you need to complete the Appeal against Assessment application and lodge it via assessment.support@rmit.edu.vn
  3. What should I prepare for the application?
    You should retain all documentation and evidence relating to the review as such evidence must be submitted with any subsequent application for formal appeal against assessment.
  4. When should I submit the Appeal against Assessment?
    The form must be submitted within 20 working days after the publication of results.
  5. Who should I submit the application to?
    The application should be submitted to assessment.support@rmit.edu.vn.
  6. Will my marks change after the appeal?
    It depends on the outcome of the appeal application.
  7. What if my application is approved to proceed to a hearing?
    You will be notified at least 5 working days before the date of the hearing of the date, time and venue of the hearing.
  8. I am concerned that I will not be able to understand or talk to the panel properly. Can I invite an interpreter?
    Yes, you can.
  9. I would like to invite my classmate (or another person) to the hearing. Who should I inform and when?
    You should notify assessment.support@rmit.edu.vn in writing of your classmate’s (or another person’s) name at least 1 working day before the hearing date.
  10. When can I receive outcome of the hearing?
    Outcome of the hearing will be sent to your RMIT University email account within 5 working days after the hearing.
  1. When do I appeal against exclusion?
    If you have received an Unsatisfactory Academic Progress — Exclusion Notification email you may be eligible to appeal to the University Appeals Committee against an exclusion decision.
  2. On what grounds can I appeal?
    A student may appeal against a decision to exclude on one or more of the following grounds:
    - There is evidence that the decision was made on the basis of personal bias or ill will.
    - There is evidence of a breach of the Academic progress policy or another relevant University statute or regulation in the handling of the exclusion process (this includes evidence of a procedural error in the handling of an appeal against assessment or evidence that RMIT failed to implement the academic progress intervention strategy described in the Academic progress policy and its associated procedures).
    - There is new, relevant evidence that was not available at the time the student was required to ‘show cause’ why they should not be excluded.
    - There is evidence that the penalty of exclusion is unreasonable, excessive or inappropriate (this includes evidence of compassionate or compelling circumstances.
  3. What is bias or ill will? 
    Bias or ill will is a strong feeling in favour of or against one group of people, or one side in an argument, often based on unfair judgement, bad or unkind feelings towards somebody.
  4. How do I appeal against exclusion?
    To appeal an exclusion decision you must be enrolled or on an approved leave of absence. You must lodge the Appeal against Exclusion form within 20 working days after notification of the exclusion decision.
  5. Who should I submit the application to?
    You can submit the application to assessment.support@rmit.edu.vn.
  6. What if I am on leave of absence and wish to appeal against exclusion? What should I do?
    If you choose to appeal, you will need to check your RMIT student email account for an outcome. If your appeal is deemed valid, it is important that you make yourself available to attend a scheduled hearing.
  7. Where can I get help about appealing?
    For assistance, contact RMIT Connect or other support services.
  8. What should I include in the application?
    You should provide the details of your case including an explanation of the grounds for your appeal. You can also attach copies of any supporting documentation that supports your case.
  9. What happens after I lodge my appeal?
    The Academic Registrar will determine if your case can go to a hearing.
  10. Will my appeal be heard?
    Appeals will only be heard where the Academic Registrar (or nominee) is satisfied that your application meets the grounds for appeal.
  11. What if I am approved for a hearing?
    You will be notified at least 5 working days before the hearing date. You will be advised of the date, time and venue for the hearing.
  12. I am concerned that I will not be able to understand or talk to the panel properly. Can I invite an interpreter?
    Yes, you can. 
  13. I would like to invite my brother (or another person) to the hearing. Who should I inform and when?
    You should notify assessment.support@rmit.edu.vn in writing of your brother’s (or another person’s) name at least 1 working day before the hearing date.
  14. When will I receive the outcome of the hearing?
    The outcome of the hearing will be sent to you within 5 working days after the hearing date.
  15. What if my hearing is successful?
    If your hearing is successful, you will be allowed to continue your study. If not, your enrolment will be cancelled.
  16. What happens to my at risk status if my appeal is successful?
    If you are not excluded, you are still at risk final stage and subject to exclusion if your academic performance is not satisfactory in future semesters. (This could include the semester when hearing was heard).
  17. How long is the exclusion?
    The exclusion lasts two semesters.
  18. Can I return to my program if I am excluded?
    Yes. You will need to provide evidence of an updated IELTS 6.5 (bachelor program) or IELTS 5.5 (diploma program).