Frequently Asked Questions

Campus access and delivery of learning and teaching activities

All three campuses of RMIT University Vietnam can only allow staff and students who are fully vaccinated or have recovered completely from COVID-19 to access campus.  

The University is closely monitoring the current COVID-19 situation and the latest Government advice. We have a plan for higher education students to return to campus in Semester 3 as follows:  

  • Hanoi campus: from 1 November 
  • SGS campus: from 15 November for the Personal Development Week (Week 5) and from 22 November for face-to-face classes 

RMIT Vietnam will mandate a fully vaccinated policy for all individuals returning to campus. Please read more here.

Guest and alumni access to all our campuses is currently paused.

Academic and student support

RMIT Library

  •  Free delivery of library books to students' address
  • 24/7 access to online resources
  • Online Ask-a-librarian chat and consultation services 

Student Academic Success (SAS):

Student Connect:

  • Student Connect online portal
  • Phone: +84 24 3724 5930 (Hanoi), +84 28 3776 1306 (Saigon South)

Wellbeing Services:

  • Counselling
  • Equitable Learning Services (ELS)
  • Academic and Wellbeing Integration Advising
  • Safer Community 

Careers services:

REC fitness services (for students 18 years and older) 

Other COVID-19 health and safety considerations

Please follow the instructions on this web page for the next steps.

We regularly update the high-risk locations for COVID-19 infection across Vietnam on the above web page. We encourage you to check the page frequently.

If you have recently visited any location considered high risk for COVID-19 infection, or have had direct or indirect contact with someone who might have COVID-19, please do not come to campus.

Please notify your local authorities immediately, self-isolate at home and arrange a COVID-19 test at one of the following facilities:

Request evidence of a negative test result at your testing centre before returning to campus, as this may be required for reentry.

Support available:

If you are required to isolate or quarantine, declare with RMIT Connect and inform your lecturers as soon as possible to seek academic support with your courses. 

  • For general enquiries: contact RMIT Connect
  • For academic support: contact your lecturers
  • For wellbeing enquiries: contact the RMIT Academic & Wellbeing Integration team at wellbeingintegration@rmit.edu.vn. 

For SEUP students needing assistance, contact SEUP admin teams at:

  • SGS: seup.adminhcm@rmit.edu.vn or (028) 37761338
  • DN: seup.admindn@rmit.edu.vn or (0236) 3552773
  • HN: seup.adminhn@rmit.edu.vn or (024) 37245945

Situations like this can be hard, so there are many ways we can support you. You can contact RMIT Connect  who are here to support students.

If you have any wellbeing enquiries, please contact the RMIT Academic & Wellbeing Integration team at wellbeingintegration@rmit.edu.vn.

For English language students, please contact the SEUP admin teams:

If you are unwell, seek medical advice by calling or emailing RMIT’s Health Centres:

RMIT Health Centre - Hanoi City campus

RMIT Health Centre - Saigon South campus

If you are displaying severe symptoms, visit your local hospital emergency department.

We are continuing to follow the advice of relevant health authorities and the Vietnam Government and are working hard to keep our students and staff informed and updated so they can continue to take precautions as the situation evolves.

Across our campuses, we are monitoring the operation of heating, ventilation and air conditioning systems in buildings to increase the flow of fresh air.

We have increased the frequency of cleaning in busy communal areas and have hand sanitisers in as many locations as possible.

As advised by the World Health Organisation, washing hands often with soap and water is the best defence against the spread of most viruses. If you cough, it is best to cough into the inside of your elbow (rather than your hands) and maintain a distance of at least 1 meter from people who are coughing or sneezing. 

The WHO website also provides factual information about how the virus is spread, how to protect yourself and how to prevent the spread of the disease. Learn more.

Coronavirus symptoms include feeling sick with a fever, cough or sore throat. If you have these symptoms, we recommend you seek medical advice and do not come to campus.

The WHO website also provides factual information about how the virus is spread, how to protect yourself and how to prevent the spread of the disease. Learn more.

If you are unwell, seek medical advice by calling or emailing RMIT’s Health Centres:

RMIT Health Centre - Hanoi City campus 

RMIT Health Centre - Saigon South campus

If you are displaying severe symptoms, contact your local hospital's emergency department and do not come to campus.