Frequently Asked Questions

Find the answers to frequently asked questions about staying safe, campus access and what RMIT is doing to support our community.

Updated: Sunday 30 May 2021, 3pm

Campus access and delivery of learning and teaching activities

Due to COVID-19 health and safety considerations, RMIT University has decided to restrict student access to all campuses in Vietnam.

There will be no access to campus for students until the end of Semester 1 2021.

All the other higher education courses are taking place online until the end of Semester 1.

SEUP English courses are delivered online in all campuses, with some exceptions to be communicated through the School.

The University will continue to monitor the current COVID-19 situation and the latest Government advice, and will update our community of any changes to the opening or closure status of the campuses.

Guest access to all our campuses are currently paused.

Academic and student support

RMIT Library

  •  Free delivery of library books to students' address
  • 24/7 access to online resources
  • Online Ask-a-librarian chat and consultation services 

 
Student Academic Success (SAS):

RMIT Connect:

  • RMIT Connect online portal
  • Phone: +84 24 3724 5930 (Hanoi), +84 28 3776 1306 (Saigon South)

Wellbeing Services:

  • Counselling
  • Equitable Learning Services (ELS)
  • Academic and Wellbeing Integration Advising
  • Safer Community 

Careers services:

You will only be granted access to RMIT Connect under the following special circumstances, after you have completed mandatory medical declaration and passed a security screening: 

  • Pick up or drop off time-sensitive visa documents 
  • Pick up medical insurance cards 
  • Pick up confirmation letters  

Access to campus for the above-mentioned special circumstances will only be possible during the following times:

  • Saigon South campus: 9am-12pm Tuesdays and Thursdays
  • Hanoi campus: 9am-12pm Thursdays

Specific questions from School of English and University Pathways (SEUP) students

Due to uncertainties in the current COVID-19 situation, we cannot say for certain when the face-to-face English classes can resume on campus.

We will continue to monitor the COVID-19 updates in Vietnam and inform you in due course.

Please contact the SEUP admin at your campus.

  • SGS: seup.adminhcm@rmit.edu.vn or (028) 37761338
  • DN: seup.admindn@rmit.edu.vn or (0236) 3552773
  • HN: seup.adminhn@rmit.edu.vn or (024) 37245945

Other COVID-19 health and safety considerations

Please note the following requirements to enter the campus:

  • Mandatory online health declaration: view the instructions
  • Mandatory temperature at the entrance
  • Student IDs must be readily visible at all times to access campus
  • Face masks are mandatory in public areas
  • Please do not come to campus if you are unwell
  • Please observe strict personal hygiene, such as frequent handwashing, and covering your mouth if coughing or sneezing.
  • Follow the latest 5K advice from the Vietnam Ministry of Health 

Please follow the instructions on this web page for the next steps.

We regularly update the high-risk locations for COVID-19 infection across Vietnam on the above web page. We encourage you to check the page frequently.

If you have recently visited any location considered high risk for COVID-19 infection, or have had direct or indirect contact with someone who might have COVID-19, please do not come to campus.

Please notify your local authorities immediately, self-isolate at home and arrange a COVID-19 test at one of the following facilities:

Request evidence of a negative test result at your testing centre before returning to campus, as this may be required for reentry.

Support available:

If you are required to isolate or quarantine, declare with RMIT Connect and inform your lecturers as soon as possible to seek academic support with your courses. 

  • For general enquiries: contact RMIT Connect
  • For academic support: contact your lecturers
  • For wellbeing enquiries: contact the RMIT Academic & Wellbeing Integration team at wellbeingintegration@rmit.edu.vn. 

For SEUP students needing assistance, contact SEUP admin teams at:

  • SGS: seup.adminhcm@rmit.edu.vn or (028) 37761338
  • DN: seup.admindn@rmit.edu.vn or (0236) 3552773
  • HN: seup.adminhn@rmit.edu.vn or (024) 37245945

Situations like this can be hard, so there are many ways we can support you. You can contact RMIT Connect  who are here to support students.

If you have any wellbeing enquiries, please contact the RMIT Academic & Wellbeing Integration team at wellbeingintegration@rmit.edu.vn.

For English language students, please contact the SEUP admin teams:

If you are unwell, seek medical advice by calling or emailing RMIT’s Health Centres:

RMIT Health Centre - Hanoi City campus

RMIT Health Centre - Saigon South campus

If you are displaying severe symptoms, visit your local hospital emergency department.

We are continuing to follow the advice of relevant health authorities and the Vietnam Government and are working hard to keep our students and staff informed and updated so they can continue to take precautions as the situation evolves.

Across our campuses, we are monitoring the operation of heating, ventilation and air conditioning systems in buildings to increase the flow of fresh air.

We have increased the frequency of cleaning in busy communal areas and have hand sanitisers in as many locations as possible.

As advised by the World Health Organisation, washing hands often with soap and water is the best defence against the spread of most viruses. If you cough, it is best to cough into the inside of your elbow (rather than your hands) and maintain a distance of at least 1 meter from people who are coughing or sneezing. 

The WHO website also provides factual information about how the virus is spread, how to protect yourself and how to prevent the spread of the disease. Learn more.

Coronavirus symptoms include feeling sick with a fever, cough or sore throat. If you have these symptoms, we recommend you seek medical advice and do not come to campus.

The WHO website also provides factual information about how the virus is spread, how to protect yourself and how to prevent the spread of the disease. Learn more.

If you are unwell, seek medical advice by calling or emailing RMIT’s Health Centres:

RMIT Health Centre - Hanoi City campus 

RMIT Health Centre - Saigon South campus

If you are displaying severe symptoms, contact your local hospital's emergency department and do not come to campus.