Summary of course content

Summary of course content

Year One

Eco-tourism & Sustainable Hospitality Management

Learn about the sustainability of the global travel and tourism industry through the lenses of certifying organisations, local destinations, and multinational stakeholders. This course helps you understand the main principles and practices for sustainable tourism and hospitality development at the local, regional, national, and international level. Case studies highlight examples of sustainability practices from around the world, and international standards and indicators of sustainable tourism practices are also introduced.

Economics for Tourism & Hospitality

Find out why economics is relevant to the tourism and hospitality industry. Topics include microeconomics and macroeconomics (such as the principles of demand and supply for tourism and hospitality services), domestic and international market structures, economic growth and business cycles, the influence of government policy, money and exchange rates, trade policy and agreements in the tourism and hospitality sector, and regional and international economic development. 

Business Communication & Professional Practice

The tourism and hospitality industry needs people who can communicate effectively with clients and other managers. This practical course investigates the complexities associated with contemporary communication in organisations. You will have the opportunity to develop and practice verbal, non-verbal, written and digital communication techniques in a range of simulated workplace situations, as well as through liaison with organisations. 

Tourism Planning & Resources Management

Tourism is a rapidly growing industry - you will study and evaluate travel and tourism and its economic and cultural impact on society. The course includes an examination of the forces that influence domestic and international tourism, and you will also learn about tourism management and the inter-relationship of meeting planning, travel systems, food and lodging systems, and tourist attractions.

Introduction to Management

This course provides you with an engaging and informative introduction to business and management. You will become aware of the complexity of issues that shape contemporary business and management practices. The focus of this course includes the foundations of management theories; human perspectives of management; authority and responsibility; competitive perspectives of management; entrepreneurship; and international perspectives of management.

Business Computing 1

This course develops your abilities to use business analysis tools and models to enhance your problem solving and decision making. You will collaborate with your peers using mobile social networking technologies to model business problems, visualise information, and effectively communicate business recommendations.

Accounting in Organisations and Society

Efficient accounting is an important part of the tourism and hospitality industry. You will learn the basic principles underlying the production of financial information and its use in decision-making by various user groups including managers, shareholders, lenders and investment analysts.

Marketing Principles

This course provides an overview of the marketing process, its underpinning concepts, and the practical tools used by marketers to implement marketing strategies and campaigns. Through lectures, tutorials and assessment tasks you will explore the theory and practice of marketing through real world applications. You will also review the importance of marketing to future business viability and learn how each person in an organisation can make a contribution to the marketing process.  

Years 2 and 3

Event Management

Events management is both challenging and rewarding. You will learn the theory and practice involved in planning, organising, and managing event activities. Topics will include infrastructure and the environment; the industry’s stakeholders; marketing; human resources; contingency planning; legal issues; strategic management; research and analysis and evaluation.

International Food & Beverage Management

You will gain a comprehensive understanding of the knowledge and skills required in managing food and beverages at a hotel or restaurant, in Vietnam and internationally. This involves hands-on learning and understanding the food and beverage industry, and also developing the management skills required to maintain a successful operation in a highly competitive and growing environment.

Room Division Management

Get hands-on experience and learn from industry experts. You will acquire a functional understanding and develop capabilities to facilitate effective room division management by engaging in a range of practical problem solving sessions involving teamwork, case study analysis, online learning activities, peer discussion, and review and self-reflection.

Service Quality Management

Learn how to evaluate and set quality service standards for clients. Understand the meaning and importance of quality, the value of great customer service and quality management processes, and their impact on organisations. The course will also investigate the mechanisms of service excellence through benchmarking and total quality management principles.

Facilities Management & Development

Study the issues and opportunities inherent to the development and planning of tourism and hospitality facilities. You will also learn about the project development sequence and space planning for facilities management and development. The course also covers topics related to facilities requirements, understanding industry practice, and learning to make decisions using a balanced design, operational plan, and financial framework.

Contemporary Management: Issues and Challenges

You will review and evaluate current issues facing organisations and managers.  Topics covered include: workforce diversity, job-related attitudes and employment relationships, community engagement and socially responsible management. This course builds your research skills, and diagnostic, analytical and communication skills by examining and discussing relevant management topics.

Introduction to Logistics and Supply Chain Management

You will explore the elements of integrated business logistics and the role and application of logistics principles to supply/demand/value chain management. The course covers key activities related to logistics and supply chain management, including transportation, warehousing, inventory management, customer service, and purchasing.

Strategic Management for Tourism & Hospitality

Keeping ahead and understanding trends are essential to success in the tourism and hospitality industry. You will gain an in-depth knowledge of various strategic management theories and their practical applications. Topics reflect local and global strategies for successful management in the tourism and hospitality sector, both in Vietnam and overseas.

Management Accounting & Business

Learn the key methods used by accountants when providing management accounting information for a variety of planning and strategic decisions, and develop practical skills in areas of budgeting and planning. In addition, you will develop the skills to contribute theoretical insights into management accounting data to support long-term strategic decisions.

Flagship Internship

You will put your skills into practise in a 12-week, flagship industry internship in your final semester, where you will be able to learn in a hotel, resort, tourism or events agency or another related business. Find out what life is like in this exciting industry sector, and continue to develop the soft-skills and specific career-focused attributes that are vital for success.