Student Complaints

Student Complaints

RMIT University is committed to ensuring that all students have a positive relationship with the university and its staff members.

With this in mind, the university:

  • recognises student and staff right to complain without recrimination
  • aims to ensure that complaints are resolved quickly and fairly.

The University also recognises the rights of all parties to a complaint to privacy, confidentiality, and justice.

RMIT has a policy and a process in place to ensure your complaint is resolved as quickly and as fairly as possible.

Before you lodge a complaint

Check whether the Complaints Resolution Policy covers your issue and what other options are available to resolve your concern.

Steps to take to resolve your complaint

Find the steps you should take to ensure your complaint is resolved as quickly and as fairly as possible.

Frequently asked questions

Find the answers to frequently asked questions and other useful information.